Currently only shipping to Australia.

All orders are processed within 2 to 4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. During periods of high demand and in the event of third party delays, shipping and processing times may take longer than normal. Please note we have no control over third party shipping organisations where shipping is delayed. 

Shipping Rates

Shipping rates are based on weight and will be calculated at check out. 

0-4.99kg up to 21 days $10.00

5.00-9.99kg up to 21 days $15.00

10-14.99kg up to 21 days $20.00

15-19.99kg up to 21 days $25.00

20kg plus up to 21 days $30.00

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us with your shipment details. 

If you haven’t received your order within 21 days of receiving your shipping confirmation email, please contact us at robyn@couchtokitchen.com.au with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

Please provide an actual address for delivery where possible in the event that any provider we use does not ship to PO boxes. 

Products Damaged in Transit

In the event that your order arrives damaged in any way, please email us as soon as possible at robyn@couchtokitchen.com.au with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us directly.

REFUND FAQs

Our business operates in accordance with Australian consumer legislation and as such we are happy to assist customers subject to the provisions of the Australian Consumer Guarantees. 

Customers will not be entitled to a refund or replacement where;

1.  The product is what the customer asked for but changed their mind, found the product cheaper somewhere else, or decided they didn't like the purchase or had no use for it.

2. The problem with the product was caused by the customer misusing the product, or using it in a way for which it was not intended to be used. 

3. The customer was made aware of the problem with the product before they bought it through photos of the product or written or verbal descriptions of the product. 

4. The customer inspected the product either in person or through photographs and knew of the problem,  or ought to have been aware of the problem as a result of that inspection before they bought the item.

Customers are reminded that they are responsible for returning the product for a refund or replacement, and in the event that a refund or replacement is made, the customer will be refunded the cost of that postage, provided evidence of the cost is supplied at the time of return. 

If you have any queries please feel free to contact us and we will be happy to assist in any way possible.