Shipping policy

All orders are processed within 2 to 4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. During periods of high demand and in the event of third party delays, shipping and processing times may take longer than normal. Please note we have no control over third party shipping organisations where shipping is delayed.

Domestic Shipping Rates and Estimates

Shipping rates are based on weight and will be calculated at check out.

Shipping option	Estimated delivery time	Price
0-4.99kg	up to 21 days	$10.00
5.00-9.99kg	up to 21 days	$15.00
10-14.99kg	up to 21 days	$20.00
15-19.99kg	up to 21 days	$25.00
20kg and above	up to 21 days	$30.00

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us with your shipment details.

If you haven’t received your order within 21 days of receiving your shipping confirmation email, please contact us at robyn@couchtokitchen.com.au with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

Please provide an actual address for delivery where possible in the event that any provider we use does not ship to PO boxes.

Refunds, returns, and exchanges

Pease refer to our refund policy.

In the event that your order arrives damaged in any way, please email us as soon as possible at robyn@couchtokitchen.com.au with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us directly.